YOUR SHIELD AGAINST CHARGEBACK FRAUD

Save ££££’s in lost revenue from so-called ‘friendly fraud’ by installing vigilo today

Automated Chargeback Fraud Prevention

In the dynamic world of e-commerce, protecting your business from chargeback fraud is paramount. Vigilo is a cutting-edge app designed to protect online retailers from the rising threat of fraudulent transactions, also known as ‘friendly fraud.’ With Vigilo, you can fortify your defences and ensure your high-value products and hard-earned revenue remain secure.

What Is Chargeback Fraud?

Chargeback fraud occurs when a customer purchases goods from an online store, receives them, and then unjustly disputes the transaction to reclaim the payment. This deceitful practice leaves the online retailer without both the product and the payment, resulting in financial loss.

With e-commerce booming, chargeback fraud has become a major concern for businesses of all sizes.

Previously, chargeback fraud was seen as an unfortunate consequence of online trading, and the process for appealing against false chargebacks puts power in the hands of the fraudster. This means many disputes are unsuccessful. But don’t worry, vigilo is the answer.

Chargeback Fraud Statistics

Chargeback fraud cost $20bn globally in 2023
Around 75% of all chargeback claims are believed fraudulent
Chargeback claims increased by 6% between 2022 to 2023
59% of online businesses say payment fraud is increasing
A merchant’s true cost is 2.5 times the cost of the transaction
Chargeback Fraud is expected to cost $28.1bn by 2026
Fraudsters target high-value items that are easily re-sold
Industries labelled ‘easy targets’ by banks include retail & travel
The claim process is geared to favour the customer
Source: www.expertmarket.com

How Vigilo Prevents Chargeback Fraud

Vigilo stands as a vigilant guardian for your online store, leveraging sophisticated technology to identify and prevent potential chargeback fraud before it impacts your bottom line.

To achieve this, Vigilo verifies the data submitted with each order ensuring that your customers are who they say they are. We don’t want to restrict your legitimate sales, so rather than stopping the transaction, Vigilo flags the order as potentially suspect.

Your team can then use this information to decide whether or not to dispatch the goods, or simply contact the customer to let them know their order has been flagged and request further information.

Comprehensive Customer Validation

When an order is placed, Vigilo meticulously analyzes the details provided at the checkout. Vigilo checks the validity of the customer’s information, ensuring that each transaction is legitimate. The app conducts these checks in the background during the payment process, verifying the data provided against a number of data sources.

Unique Fraud Risk Analysis

Vigilo communicates directly with our data partners as the order is being placed on your website in real-time. It takes just a few seconds to assess the information your customer provides in the checkout when placing the order.

Address and Name Confirmation

Vigilo checks official records to ensure the delivery address and the customer’s name are registered on the electoral roll. This verifies that each customer is who they claim to be.

Real-Time Notification Of Fraud

Once the order has been placed, Vigilo adds the fraud analysis score to the order in your website. If an order carries high-risk, we notify you immediately by email, allowing you to withhold dispatch until you have been able to communicate with the customer directly.

Vigilo Pricing

USD

GBP

Start-up

$8.96 Per Scan

Mobile Phone Verification
Address & Name Check
Email Address Analysis
Up To 10 Checks/Month
$89.60/mth

Growth Brand

$7.68 Per Scan

Mobile Phone Verification
Address & Name Check
Email Address Analysis
Up To 30 Checks/Month
$230.00/mth

MOST POPULAR

Power Brand

$7.00 Per Scan

Mobile Phone Verification
Address & Name Check
Email Address Analysis
Up To 100 Checks/Month
$700.00/mth

Mega Corp.

$6.40 Per Scan

Mobile Phone Verification
Address & Name Check
Email Address Analysis
Min. 200 Checks/Month
Unlimited

Set Your Own Minimum Order Value

We understand that the cost of chargeback fraud checks may not be feasible on low value orders. To support this, we give you the power to choose the minimum order value for which checks apply. For example, if you only want to check the legitimacy of orders over the value of £150, simply add this amount into the app settings, and Vigilo will only apply checks when the customer basket exceeds that amount.

Choose Your Connector & Protect Your Business Today

Vigilo has been designed to easily integrate with most common ecommerce technologies. Click the icon that powers your site in order to get started:

Coming Soon

Guard Against Chargeback Fraud Today

In the ever-evolving landscape of e-commerce, staying ahead of fraudsters is crucial to maintaining a successful enterprise.

With Vigilo, you gain a robust ally that works tirelessly to protect your business from the financial drain of chargeback fraud. Our innovative approach ensures that each transaction is scrutinised, providing you with peace of mind and the ability to focus on growing your business.

Don’t let chargeback fraud undermine your success.

Download Vigilo today and experience the security and confidence that comes with knowing your business is protected by the best in the industry.

Why Choose Vigilo?

Advanced Fraud Detection:
Utilizing the latest in fraud detection technology, Vigilo offers your business
unparalleled protection against chargeback fraud.

Real-time Analysis:
Our system provides real-time analysis of each transaction, giving you real-time insights, alerting you to potential fraud.

User-friendly Integration:
Whether you’re on Shopify, WooCommerce, or another platform, integrating Vigilo is straightforward and hassle-free.

Customisable REST API:
For those with unique requirements, our API allows for tailored solutions that fit your specific needs.